Below you’ll find everything from emergency contacts and support services to marinas, laundries and co-working spaces.
Read (or at least skim) Isla 101 The Essentials and Travel Tips pages or jump to our FAQ page for answers.
Making Phone Calls: Mexico’s country code is 52, and all Mexican phone numbers have 10 digits, including the area code.
+ (Plus Sign): Start any international call with this. It’s a global way to bypass the need for entering your country’s IDD code.
To call a Mexican phone number, no matter where you are, simply dial: +52 then the 10 digit number.
Police: 998 999 0051
Red Cross: 998 877 0280
Civil Protection: 998 877 0106
Community Hospital: 998 877 0117
Navy Search & Rescue: 998 877 0194
Harbourmaster: 998 877 0095
Naval Hospital: 998 877 0001
Ecology: 998 274 2579
Dr. Antonio Salas: Office 998 688 4630
Emergency: 998 845 2370
Dra. Greta Shorey: Office 998 888 0084
Emergency: 998 402 6874
Dra Xhanat Tze Mora: 998 233 1054
Dra. Victoria Arteaga Dental Spash: 998 173 4592
Dra. Martha Navarro Dental Clinic: 998 238 9612
Hospital Galenia: 998 891 5200
Hospital AmeriMed: 998 881 3400
Hospiten Cancún: 998 881 3700
Hospital Joya Hotel Zone: 998 234 0950
Dr. Delfino Guevara: 998 999 0097
For prescription medication only go to:
Yza Farmacias with three locations. The one in Centro is open 24 hours
Farmacias Bazar in Centro, open 24 hours
For general drug store purchases like Sunblock, Tums, Calamine lotion, etc. any pharmacy is fine. You find the largest selection at Chedraui
English AA Meetings: every Monday, Wednesday, and Friday at 6:30 pm
Spanish AA Meetings: Monday – Saturday at 8:30 pm
Al-Anon Meeting: every Monday, 5:00 pm. High season only.
Location: Mercado Municipal (Municipal Market Centro) Email if you need more info
Please note these are Consular Agents located in Cancun, not general Consulates. They provide help in case of a lost or stolen passport, notarial service, arrest or detention, and assisting in medical emergencies.
Office location in the Hotel Zone, open Mon – Fri, 8:30 am -1:30 pm, an appointment is required for all services.
Email for Cancun Consular Agency
Emergency Contact Link – Assistance for U.S. Citizens in Mexico
Consular Agencies U.S. Citizen Services: For information and appointments start here.
For immediate help outside business hours, including weekends and holidays, call 558 526 2561
Office in the Hotel Zone, open Mon – Fri, 9:00 am -1:00 pm, an appointment is required for all services.
Assistance for Canadian Citizens
Cancun Consular Services for Canadian Citizens: For information and appointments start here.
For help outside business hours, including weekends and holidays, call 555 724 9795
While a few countries maintain a physical Consular office in Cancun, most rely agents who work remotely, though they may have a representative in Cancun.
For a list of Embassies and Consulates in Mexico, visit Embassy Worldwide or Embassies.net
The links below will take you to the Embassy website’s Consular Service page. The phone numbers are for Emergencies Only (for example, you’ve been attacked, arrested or someone has died). For lost or stolen passport visit the service page and follow the instructions.
Assistance for British citizens: 55 1670 3200
Assistance for German citizens: 55 5431 2177
Assistance for Spanish citizens: 55 4246 8136
Assistance for Italian citizens: 55 5596 3655
While we strive to keep our links up to date, the pages for Consular services may change. Please contact us if you have additional or updated information. Thank you!
Tourism Office: Information and the unofficial Lost & Found.
Cash pick-up sent via Xoom/PayPal, Western Union or Remitly can be collected at Banco Azteca. Bring your passport.
Money Exchange: In the Ultramar ferry terminal. Bring your passport.
Post Office: Use the following address for snail mail and ask them to keep their eyes open for it.
Your Name
Lista de Correros
Isla Mujeres, Quintana Roo, CP 77400 Mexico
ATMs are as plentiful as coconuts in a palm tree, but when it comes to your pesos, stick to the ATMs inside banks — they’re the safe harbors in this sea of choices. Storefront ATMs? Not so much. Keep your card from going on an unplanned adventure: look for ATMs that favor a gentle swipe over a hungry gulp.
Shield your PIN entry for extra security.
HSBC: Will NOT exchange US Dollars
Citibanamex: Will NOT exchange US Dollars
CiBanco: Will exchange US Dollars
Banco Azteca: Will exchange US Dollars
As of January 2024 🙂
Enrique’s Dock: 998 877 0211
Located downtown Isla in front of the gas station. The favorite spot for Sport Fishermen. 22 slips and fills up quickly.
Puerto Isla Mujeres: 998 884 7913
Located mid-island on Laguna Makax. Also fills up fast during sport fishing season.
El Milagro Marina: 998 877 1708
Located on the Bahia de Mujeres and part of El Milagro Hotel. Smaller, chill and a really fun community.
Small marinas along Av. Rueda Medina on Laguna Makax near Oscar’s Grill including Grupo Isla Marina, Marina Makax, Marina Buchanans and Marina del Sol.
The Chabad of Isla Mujeres provides weekday and Shabbat prayers, Shabbat meals, and traveller information.
Chadad House of Isla Mujeres Kosher restaurant offers dine in and to go.
There are dozens of Laundries on Isla Mujeres, a search on MapChick’s App or Google Maps will give you locations. Service is usually same day when you drop it off early.
In Centro Tim Pho (on the corner of Juárez and Abasola) and Laundry El Cienpies (on the corner of Madero and Guerrero) are favorites.
Laundry & Coffee: Has a pick-up & delivery service via WhatsApp (998 136 8492) plus you can order a coffee!
Selina Hostel in Centro (PocNa for you old timers) has a dedicated co-working spaces you can rent by the day or week. Small meeting rooms are also available
Several restaurants with solid wifi are known to be welcoming as long as you order food. Good for an hour or two at most and you don’t mind the noise.
Check out Cafe Mogagua and Rooster in town or Isla Village mid-island or simply find a spot that you like and ask.
Rustic chic meets tranquility & amazing sunsets. A private beach haven ideal for those seeking peace and sun-kissed serenity.
Ride in comfort and arrive with a smile – they turn the mundane transfer into a mini vacation. And get the discount for our users!
A private slice of paradise where the sun rises on your perfect vacation and sets on fun, comfort and unforgettable memories.
No one does luxury airport transfers like they do – your VIP treatment begins here!
Isla's Services: From Welcome to Wow!
Eating your way around the Island
Looking for the perfect place to drop your bags?
Isla Activities: Sun, Fun, and Unforgettable!
Isla Traditions, Festivals and Cultural Events
Did we mention to download MapChick’s Isla Mujeres App? You’ll love it!